11.21.2016

Apple to Replace Some iPhone 6S Batteries

Stresses it is not “a safety issue”


Apple will begin replacing batteries in some iPhone 6S’s which have experienced unexpected shutdowns. Rumors started in China that some iPhone 6S owners were having their phones die unexpectedly. Many remember the recent Nexus 7 battery problems, and Apple is insisting the iPhone 6S recall is not “a safety issue”.

The problem affects a limited batch of serial numbers manufactured between September and October 2015. So far, Apple refuses to reveal the actual range of affected serial numbers, or how many devices are affected. Customers are being told to visit an Apple store, third-party provider, or contact customer service to have their serial number checked.

Unlike the screen replacements for the iPhone 6 Pluses, Apple might not charge for a replacement battery.  Apple stated that if the "iPhone 6S has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair." Barring any “technical difficulties”, the battery replacements will be free.

The sudden shutdowns of the phones happens between 50 to 60 percent battery remaining. This problem was first reported by the China Consumers Association, who asked Apple to investigate the problem last week. For the aforementioned screen and  battery problems, users who have already payed for a replacement can apply to Apple for a full refund.

“The words “battery” and “recall” are now trigger words in the phone industry, and Apple might not want to use them in the same sentence.”

Apple is playing this one carefully. There have already been high profile recalls for multiple companies in recent months, none less notable than Samsung’s. The words “battery” and “recall” are now trigger words in the phone industry, and Apple might not want to use them in the same sentence.

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